1. Introduction
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or interact with us. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Austrian data protection law.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The Data Controller responsible for the processing of your personal data is:
Eurokommerz Handels GmbH
Jordangasse 7, 1010 Vienna, Austria
Phone: +43 1 585 1405 50
Fax: +43 1 585 1405 20
E-mail: main@eurokommerz.at
Website: www.eurokommerz.at
3. Data We Collect
We may process the following personal data when you use our website or contact us:
- Identification Data: name, company, country
- Contact Data: email address, phone number
- Technical Data: IP address, browser type, device information, access logs, cookies
- Communication Data: content of enquiries sent through contact forms or email
- Marketing Data: newsletter subscription data and engagement statistics such as opens and clicks
We do not intentionally collect special category data. Please avoid providing such information unless strictly necessary.
4. How We Use Personal Data
We process personal data for the following purposes:
- To respond to enquiries and communicate with you
- To provide information about our services
- To manage and improve our website and user experience
- To send newsletters and marketing communications (only with your consent)
- To comply with legal obligations
5. Legal Bases for Processing (Art. 6 GDPR)
We process personal data based on the following legal grounds:
- Performance of pre-contractual steps (Art. 6(1)(b) GDPR) – responding to enquiries
- Legitimate interest (Art. 6(1)(f) GDPR) – business communication, website operation, security
- Consent (Art. 6(1)(a) GDPR) – newsletters, marketing, analytics cookies
- Legal obligation (Art. 6(1)(c) GDPR) – record keeping and compliance requirements
6. Newsletters & Marketing (Mailchimp)
If you subscribe to our newsletter, we will process your email address for this purpose only. You will only receive newsletters if you have provided your explicit consent.
We use Mailchimp, an email marketing platform provided by Intuit Inc. (USA). Mailchimp processes data such as your email address, subscription date, IP address, and newsletter interaction (e.g., opens, clicks).
You can withdraw your consent at any time by clicking the unsubscribe link in any email or by contacting us. Data transfers to the USA are safeguarded with Standard Contractual Clauses (SCCs).
7. Cookies & Analytics (Google Analytics 4)
We use Google Analytics 4 (GA4) to analyze website usage and improve our services. GA4 may process anonymized IP addresses, device and browser information, and pages visited.
Analytics cookies are only activated with your consent. You can withdraw your consent at any time via the cookie settings available on our website.
8. Third-Party Integrations
Our website uses third-party services that may process personal data:
- Google Maps – to display maps and location information
- LinkedIn – to provide access to our corporate profile or social content
When accessing these services, data may be transferred to the respective provider. These providers are independently responsible for their own data processing practices.
9. International Data Transfers
Some service providers may process personal data outside the EU/EEA, particularly in the United States (e.g., Google, Mailchimp, LinkedIn). Where this occurs, we rely on safeguards such as Standard Contractual Clauses (SCCs) and additional technical and organizational measures.
10. Data Retention
We retain personal data only for as long as necessary for the purposes described above:
- Enquiries and business communication: 3 years after last contact
- Newsletter subscription data: until you unsubscribe
- Analytics data (cookies): 26 months
- Legal and administrative documents: as required by Austrian law (typically 7 years)
After the retention period expires, data will be securely deleted.
11. Data Security
We implement appropriate technical and organizational security measures to protect personal data, including encrypted data transmission (HTTPS), secure data storage, and access controls. However, no method of electronic data transmission is completely secure.
12. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to object to processing based on legitimate interest
- Right to withdraw consent at any time
- Right to data portability
13. Exercising Your Rights
To exercise your rights, contact us at: main@eurokommerz.at
We may verify your identity before fulfilling your request.
14. Right to Lodge a Complaint
If you believe your personal data has been processed unlawfully, you may lodge a complaint with your local Data Protection Authority.
In Austria, contact:
Österreichische Datenschutzbehörde
Barichgasse 40–42, 1030 Vienna
https://www.dsb.gv.at
15. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. Significant changes will be communicated clearly.
